UDig architected an unified communications platform adding immense business value by enabling the organization to reach their customers, remediating 99% of fraud instances through seamless and transparent communication to their end users.

UDig Provided

  • Data Integration
  • Data Architecture

Challenges

  • An industry leading global analytics software and services organization needed a flexible communications platform to reach customers via various messaging formats and delivery mechanisms.
  • The platform was required to enhance existing services, including loss mitigation from fraud prevention provided to clients; many of the top 100 banks in the world.
  • The organization’s complex multi-tenant software as a service (SaaS) environment meant challenging scalability and reliability requirements as well as scrutinizing security requirements and traceability needs.
"99% of fraud instances were remediated."

Solution

  • UDig worked closely with key stakeholders to understand the client’s customer expectations and requirements to build an architectural playbook for a unified communications platform within the customer’s complex multi-tenant environment.
  • UDig was able to assist the organization in navigating a complex data integration and customer facing usage requirements while architecting a scalable, secure, near real-time communication platform.