The updated user experience is optimized and differentiated for users based on their country of origin. The solution simplifies business processes, reduces shipping costs and improves the customer experience. The client now has the ability to provide unique experience and product offerings to different markets.

UDig Provided

  • User Experience
  • Customer Experience
  • Personalization

Challenges

  • A global clothing retailer wanted to improve the shopping experience on a niche e-commerce product from multiple countries.
  • Shipping costs were growing, time to deliver was difficult to predict and customer experience was declining.
  • The client turned to UDig to optimize the experience and provide a more flexible, scalable solution for the future.
The solution simplifies business processes, reduces shipping costs and improves the customer experience.

Solution

  • UDig’s consultants worked with the client and third party vendors to come up with the strategy and solution for this multi-country approach.
  • Leveraging IP-based geo-location, the team developed custom interfaces to serve up site specific content.
  • UDig provided development and UX best practices to the project, while bringing experience and knowledge with the platform to develop an integration with the third party shipper.

Technologies Used:

  • Javascript
  • IP-based geo-location