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The Intersection of Mobile, Healthcare, and User Experience
One of UDig’s top 5 Tech Trends of 2016 is “Grow up post the ‘Mobile Boom’” which discusses the importance of making a continuous investment in your customer’s digital experience in order to differentiate from competitors. This trend is not only a challenge for private industry but is being seen in healthcare as well. For the healthcare industry, our clients need more than just innovative technology…. they require on-demand communication with their consumers.
According to a recent article by Lenovo Health, successful mobility solutions need to include communication and data exchange strategies. Simply having an app will not be enough as many hospitals are “failing to engage patients by not aligning their functionality and user experience with what consumers expect and need.” A whopping 7% of patients are already switching health care providers simply based on poor experience with online customer service channels such as mobile apps. This could cost hospitals roughly $100 million per year per hospital as patients switch hospitals and providers like they switch their cable service.
In order to stay ahead of the curve, successful hospital organizations need to consider all stakeholders to better understand what they want, when they want it, and how they want to see it. The key is building out technology infrastructure that enables your communications and data strategy. Health care organizations need to build out the strategy first letting customer/end user insight lead the way and use superior technology tools to empower greater efficiencies, enhance communication, and improve outcomes within a mobile health environment.
Technology leaders in the health care industry turn to us to help them navigate the intersection of mobile, health care and user experience. Our consultants can help to design your mobile communication strategy from end to end, or provide subject matter expertise at any stage of your initiative.
Streamlining Healthcare Claim Denials for Revenue Recovery
Managing insurance claim denials is a necessary yet often cumbersome process for many healthcare organizations. In order to overturn denied claims, providers can process thousands of insurance claims a day and must accurately match each patient and case. From there, they must consult with a physician advisor on each denied claim to overturn them. This multilayer process often relies on manual workflows that can result in inaccurate data, missed claims, and wasted hours. So, when a healthcare organization sought to improve their denial notification process and gain operational efficiency, they realized that a custom web application could be their answer. They partnered with UDig to build the solution and modernize the way they work and recover revenue.
Fast Deployments for Fast ROI The best way to build momentum with robotic process automation is by deploying proven use cases. Most organizations have hundreds (or more) of bots they could deploy to boost productivity, but when you’re getting started, you’ll want quick wins. Here are five that yield the swiftest results. This eBook contains […]
Automation Creates 24/7 Referral-Acceptance Capabilities for James River Home Health
James River Home Health (JRHH) was poised for expansion, but they needed a better way to manage their patient-referral intake process. In the competitive home health industry, agencies that respond to patient referrals the quickest have the best opportunity for landing the new clients. While JRHH received daily referrals, their existing manual process for capturing new referrals was time-consuming and inefficient. Knowing that their expansion depended on landing as many strong referrals as possible, JRHH sought a competitive edge. They reached out to UDig for help building an intelligent automation solution.
If you work in healthcare, you’re familiar with inefficiencies. They exist in all corners of our practices. But it doesn’t have to be that way. Robotic Process Automation (RPA) in healthcare allows professionals to file cleaner claims and generate reimbursement faster. This post will explore use cases for RPA in the Healthcare Market from our […]
It’s not easy to work in revenue cycle management. In addition to every medical practice having a long list of services they provide, whether or not those services are covered by insurance and how much the practice can charge is determined by what insurance plan the customer happens to have. For this RPA Use Case, […]
Medical testing plays a crucial role in patients’ early detection, diagnosis, and treatment of conditions. Similarly, clear and correct clinicals are critical to fair and timely insurance claim processing for patients and providers alike. According to Health IT Outcomes, most providers report a 70-85% Clean Claim Rate (CL-1), meaning more work to gain reimbursement from […]
