Your Privacy

This site uses cookies to enhance your browsing experience and deliver personalized content. By continuing to use this site, you consent to our use of cookies.
COOKIE POLICY

Skip to main content
Back to insights

The Service Blueprint: A Smarter Approach to Modernization

Modernization isn’t just about upgrading technology—it’s about upgrading your organization’s ability to change and adapt.

In this conversation, Hugh Dillon, Strategy Practice Lead at UDig, breaks down why modernization is an ongoing evolution, not a one-time transformation. He introduces the service blueprint strategy as a powerful tool to improve communication between business and technology teams, ensuring organizations make informed, strategic changes.

Hear real-world insights on how service blueprinting helps organizations align faster, navigate complexity, and drive continuous innovation—without getting stuck in outdated approaches.

Speakers:
Hugh Dillon, Strategy Practice Lead, UDig
Jennifer Poma, Director, UDig

Read the full article here.

Digging In

  • Strategy & Planning

    Wholesale Distributor Shifts ERP Modernization Plan from Analysis to Action

    A leading wholesale distributor needed to rebuild and reimagine a legacy, maintenance-heavy mainframe Enterprise Resource Planning (ERP) system. The platform had evolved over 35 years, but the distributor had to launch a modern replacement within only two to five years. Several attempts had stalled after numerous meetings failed to establish clear goals, and early deliverables struggled to gain stakeholder alignment and adoption.

  • Strategy & Planning

    The Idea Is Just the Start: Gaining Executive Buy-In to Drive Enterprise Transformation

    Have you ever wondered why your big idea never becomes a reality? Of course you have, and the truth is, there could be any number of reasons why: it’s too risky, or too expensive, or too disruptive to operations. The list could go on, and as technology experts, we hear these explanations (valid or not) […]

  • Strategy & Planning

    Energy 2025 – Expansion of Fossil Fuels or Carbon Reduction?

    Now that the election is behind us, we have an opportunity to anticipate the possible effects on the energy industry under this new administration. What strategies will be impacted? What will remain the same? What opportunities can we take advantage of in 2025? This video is meant to dig into these questions and provide some […]

  • Strategy & Planning

    A Smarter Approach to Modernization: Aligning Business and Technology with the Service Blueprint

    In today’s rapidly evolving world, businesses are under constant pressure to adapt and thrive in an environment where change is the only constant. Technology, the backbone of modern operations, must evolve at the pace of these shifting demands, yet legacy applications often hinder progress. As businesses try to move faster, outdated systems can’t keep up—leading […]

  • Strategy & Planning

    7 Trends to Watch in 2025: Leveraging Technology to Achieve Business Objectives

    As we head into 2025, it’s clear that technology isn’t just a part of business strategy — it’s a powerful enabler of success. At UDig, we see it every day: organizations leveraging new tools, technologies and approaches to achieve their goals faster, smarter, and with greater impact. Whether it’s using AI to streamline multiple processes, […]