Association, Insurance

Enables Automotive Services Association to Streamline Reporting and Reliably Measure KPIs

An automotive services association wanted to better understand its member-population to provide the best possible service. To do that, they required accurate data relating to critical organizational KPIs, including membership autorenewals and mobile app downloads. Manual processes and siloed data systems demanded a centralized platform to enable knowledgeable reporting.

LET'S BE BRIEF

Challenge

Key performance indicators (KPIs) measured using inaccurate, unreliable data.

Objective

Enable informed decision making for company leaders through precise data.

Solution

Build a centralized data platform with readily accessible, accurate data that details KPI metrics.

As a result of this effort, the association's analysts now spend significantly less time creating reports to provide insights on executive-level KPIs.

THE EXTENDED VERSION

Challenge

Existing data management capabilities made it challenging to answer questions related to organizational KPIs such as membership engagement and operational efficiency. The association’s disparate data systems posed a data quality issue making it difficult to transform data into valuable insights.

Solution

Our team built a data management roadmap with tangible steps to mature the association’s data capabilities. This led to the creation of a centralized data platform providing accessible, accurate data to resolve existing quality issues. As a result of this effort, the association’s analysts now spend significantly less time creating reports to provide insights on executive-level KPIs.

How We Did It

Data Strategy & Roadmap Design
Cloud Selection & Migration
Platform Analysis & Selection
Dashboard UX/UI Design

Tech Stack

  • Matillion
  • Snowflake
  • Power BI
  • AWS S3
  • AWS EC2
  • Python