If you work in healthcare, you’re familiar with inefficiencies. They exist in all corners of our practices. But it doesn’t have to be that way. Robotic Process Automation (RPA) in healthcare allows professionals to file cleaner claims and generate reimbursement faster. This post will explore use cases for RPA in the Healthcare Market from our latest ebook, available for free download.
Why Have Use Cases for RPA in Healthcare?
Those interested in experimenting with RPA in healthcare often focus on the various software solutions first. In our opinion, that’s a mistake. Here’s why.
In between the words “robotic” and “automation” lies the word “process.”
By definition, a process is defined as “a systematic series of actions directed to some end.” Processes must be systematic, meaning they must be well-defined and repeatable. If exceptions exist (and often they do), likewise, those exceptions must also be systematic.
Many times, organizations approach RPA in the healthcare market from a technology angle first. In most cases, however, it’s best first to identify potential candidates. For RPA to be successful, these candidates will require well-defined processes. Starting with the right candidate can be critical to successfully adopting RPA within your organization.
Our Five Use Cases for RPA in Healthcare are examples of commonly well-defined processes that exist within healthcare organizations. Thus, they serve as proven jumping-off points for those seeking to prove the benefits of RPA in healthcare.
Key takeaway: Identify use cases before you choose software. And if you struggle to find extremely well-defined processes, stop the analysis immediately. You’ll want to solve that challenge first.
What Makes a Good Use Case for RPA in Healthcare
As previously mentioned, good use cases for RPA in Healthcare spawn from well-defined systematized processes. Still, other considerations apply. Here are some of the commonalities you’ll uncover:
- Multiple software platforms. Many RPA solutions are designed to seamlessly move data from one solution into another. Without RPA, these tasks may appear like copying from one application and pasting to another. While bots can and do operate within single platforms, many candidates are best proven by transposing data between them. Today, UX/UI designers try to keep actions with a single platform efficient (though bots running inside a single platform are still common), but you’ll find plenty of use cases in cases where the data moves from one location to another.
- Clear and obvious business benefit. RPA investments have a more rapid payback period than other custom software solutions, but in part this is because they are most successfully deployed where pain points are obvious. For each of the Use Cases in our ebook, we have identified how RPA improves revenue cycle management. If you’re looking to build enthusiasm, make sure your use case is tied to a clear and measurable result. And if you’re looking to quantify your own RPA efforts, be sure to start with our RPA ROI Calculator, designed for robotic process automation in the healthcare market!
- Always-on benefits. Employees tasked with revenue cycle management spend inordinate amounts of time “checking” to see if necessary information has been communicated to them. However, employees can’t work twenty-four hours per day and many of these “check-ins” are simply answered with, “Nothing, yet.” The best Use Cases allow for bots to continuously check for information, saving valuable time, and then instantly relaying when the information has been provided.
The Benefits of RPA in Healthcare Go Beyond RCM
Robotic Process Automation in healthcare is frequently marketed as a tool for revenue cycle management, and for good reason: RCM professionals find themselves at the center of bulging inefficiencies and bottlenecks. Still, consider all of the potential ways your practice fails to optimize healthcare delivery.
Within our ebook, you’ll learn how RPA in healthcare can be used to increase the likelihood of a successful procedure and swiftly fill unutilized appointment slots. While these two bots have nothing to do with insurance companies, nevertheless they address other issues within a practice that directly impact revenue.
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