About Violet Riggs
Violet Riggs is a Senior UX/UI Designer at UDig.
What to Ask in a UX Discovery Session
By Violet Riggs
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Better questions lead to better design.
In my years as a UI/UX designer, I’ve learned that many design challenges may come from misalignment at the start. Discovery sessions are where product clarity is either made or missed.
These are a few discovery questions I consistently return to in the discovery phase of my UX design process. They help me uncover user needs, align with business goals, and avoid costly misunderstandings. It’s more than getting the “right” answers – it’s about creating a shared understanding.
1. Understand the Business Vision
Before we talk screens or user flows, I want to know what the business actually needs.
Questions I ask:
- “What does success look like for this product, in your words?”
- “What KPIs or business outcomes are we aiming for?”
- “What is the long-term vision and goal of the project?”
Why it matters:
These questions create a strategic baseline and reduce the risk of design becoming a pixel-pushing exercise.
2. Get to Know the Users (Beyond Personas)
User understanding is often assumed, but not always verified.
Questions I ask:
- “Who are the primary users, and have they been validated?”
- “What are they actually trying to accomplish, beyond this product?”
- “What does success look like to the user when they use this product?”
Why it matters:
Good design meets users where they are. It includes the environment they’re in, their habits, and how they think through problems.
3. Surface Constraints Early
Every project has limits. I want to uncover them before they become blockers.
Questions I ask:
- “What technical or platform constraints should we know about?”
- “Are there regulatory, legal, or accessibility requirements?”
- “What’s been tried before and why didn’t it stick?”
Why it matters:
Constraints aren’t problems, they’re parameters. Knowing them early leads to smarter solutions faster.
4. Define Collaboration Up Front
Great design doesn’t happen in a vacuum – it happens through relationships.
Questions I ask:
- “Who are the key stakeholders and decision-makers?”
- “What’s the preferred cadence and format for keeping stakeholders updated and engaged?”
- “What does a ‘smooth’ process look like to this team?”
Why it matters:
Discovery is not just for designing the product. It’s also about designing the collaboration and building relationships.
The Power of Discovery
Discovery is about curiosity. Asking the right questions builds clarity, trust, and develops shared goals. Most importantly, they ensure we’re solving the right problem and building the right product.
Of course, there are many more questions I ask in discovery sessions; these are just a few that come up frequently. The questions I use often shift depending on the client, the product, or where the team is in their journey.
I’d love to hear what questions you rely on in your discovery sessions. Let’s connect and learn from each other!